Frequently Asked Questions (FAQ)


What’s your return policy?

You are entitled to return a product:

  • If the Equipment is faulty
  • The equipment doesn't do as what was offered and NOT easily fixed.
  • The item is unsafe
  • Significantly different to a sample provided
  • Major defect or recall

For More information please see our Terms and Conditions

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable staff are available during business hours to assist with enquiries.


What about Privacy & Information?

Headway Information Services takes measures to protect it's privacy and clients. Please refer to our Privacy Policy